CUSTOMER CARE

DELIVERY & FOLLOW UP

In order to create conditions for customers to easily select products without having to spend time and effort and help increase the service experience when shopping, Showroom CONG TRI supported delivery policies in the provinces city in Vietnam. In particular, we focus on attitude, responsibility and professionalism with the goal of bringing the highest satisfaction and benefits to customers.
To track orders, please visit www.congtri.com, and log in to your account to check the progress of orders.

WHAT ARE MY SHIPPING OPTIONS?

CONG TRI offers the following delivery options for online purchases:

Please note that the delivery times in the table below are estimates and do not apply to CONG TRI made-to-order or made-to-measure items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed unless otherwise specified. Different terms and conditions may apply to different shipping destinations.
If you have made-to-order or made-to-measure items, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9 am – 8 pm. CONG TRI cannot be held responsible for any unanticipated delivery delays beyond CONG TRI’s control.

TRACKING MY ORDER

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. If you have a registered account with CONG TRI, you may check the status of your order online. Visit My Account, sign in to your account and click the ‘Order’ tab. Your order status may take up to one hour to update after your order has been placed.

NOTICE

Unfortunately, it is not possible to choose a specific date and time to deliver your order, and we can only ship to one address per order.

A signature is required upon receipt of your package. FedEx only accepts the personal signature of the recipient. Due to COVID-19, FedEx and other shipping services have implemented contactless delivery. Upon arrival, the driver will confirm the recipient’s first initial and last name and enter “C-19” in place of the signature. The shipping provider is responsible for the customer-owned property while the property is in transit, up until delivery confirmation is provided, at which point, the transfer of property is complete, and the buyer assumes the responsibility for the property.

Please send an email to the address: CS@nctgroup.vn for better assistance.

AVAILABLE PAYMENT OPTIONS

CONG TRI accepts the following forms of payment for online purchases:
– Visa
– Mastercard
– Paypal
– Bank transfer

The total will be charged to your card when the order is shipped. Your card will be charged in VND. When placing an order, your billing address must match the information linked to your payment method. Please contact your bank or financial institution for assistance if your payment is declined.

Please note, that we do not accept CONG TRI gift cards on congtri.com.

SALES TAX

Orders placed on congtri.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped.

NOTICES

Please check that you have correctly entered the data for your selected payment method. If you are paying with a credit card and you are asked to insert a one-time password, an SMS code, or an alternative authentication method to authorize the payment, please ensure that you have followed all of the instructions provided by your credit card issuer.

If the problem persists, we suggest contacting your credit card issuer and using an alternative payment method. Need further assistance? Please send an email to the address: CS@nctgroup.vn

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

If the shipment of different items from the same order is sent at different times, your credit card will be charged separately for each item shipped. In this case, the shipping fee will only be charged once.

PAYMENT SECURITY

All transactions are secured. CONG TRI website is provided with an SSL encryption system to protect personal and payment data. CONG TRI does not keep any credit card information.

CORPORATION INFORMATION

How can I find out more about CONG TRI?

For all information about CONG TRI, please visit www.congtri.net website. Subscribe to the Newsletter to be one of the first to hear about new products, events and news from CONG TRI. Should you require more information, please contact our Client Service. Our advisors will be more than happy to share their passion with you. Media and PR agency, please contact us via email at contact.congtri@nctgroup.vn

How can I receive news about CONG TRI?

You can follow CONG TRI on social media channels: Facebook – Instagram – Pinterest – Youtube

Where and when can I visit CONG TRI stores?

Please visit our store from 9 am to 9 pm at these locations:
– 194 Nguyen Dinh Chieu st., Dist. 3, Ho Chi Minh City, Vietnam
– 198 Le Thanh Ton st., Dist. 1, Ho Chi Minh City, Vietnam
– 132 – 134 Dong Khoi st. – Hotel Continental Saigon, Dist. 1, Ho Chi Minh City, Vietnam

PRODUCT INFORMATION

How do I know if a product is available in boutiques?

You may contact our Customer Care assistant by emailing CS@nctgroup.vn, and we will be happy to assist you. We also invite you to visit the CONG TRI store of your choice, where a fashion advisor will be available to answer any questions you may have.

How can I find the prices or get other information about CONG TRI products?

You will find information about CONG TRI products by visiting the Collection section of our website. You can contact our Customer Care assistant by emailing CS@nctgroup.vn, so that we may assist you. We also invite you to visit the CONG TRI store of your choice, where a fashion advisor will be able to provide you with personalized recommendations about CONG TRI products and styles.

Are all of the fashion collections featured on the website?

As the collections come out, you can see a seasonal collection of CONG TRI designs and discover CONG TRI collections. We also invite you to visit the CONG TRI store of your choice to discover more items and have a customized shopping experience.

How can I order made-to-order items?

You can fill your information in the order form in the  Contact us section or contact us by emailing CS@nctgroup.vn for further support. In addition, you can go to any store of CONG TRI for professional advice.

How can I find my size?

The size displayed online is always the same size you will find on our product tags. On the product page, you will find a link to our Size Guide to help you match the size displayed online to the one you usually wear. Should you have any doubts before you purchase, please do not hesitate to contact us by emailing CS@nctgroup.vn

How do I care for CONG TRI products?

CONG TRI products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear features an interior tag with care instructions. For more information or assistance, please Contact Us.

How can I get a product repaired?

CONG TRI offers its customers a range of repair services for any products purchased in boutiques and on congtri.com. If you wish to have CONG TRI product repaired, please visit a CONG TRI boutique. The sales staff at our boutiques will be delighted to guide you and answer any questions. If you do not have a CONG TRI boutique near you or you cannot travel, do not hesitate to contact the Client Service team. To guarantee their quality, CONG TRI products are repaired exclusively in our workshops by our artisans.