{"id":20032,"date":"2024-12-19T12:20:09","date_gmt":"2024-12-19T05:20:09","guid":{"rendered":"https:\/\/congtri.com\/?page_id=20032"},"modified":"2024-12-19T12:20:09","modified_gmt":"2024-12-19T05:20:09","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/congtri.com\/vi\/chinh-sach-doi-tra\/","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2"},"content":{"rendered":"<p style=\"text-align: left;\"><strong>1. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng:<\/strong><\/p>\n<p style=\"text-align: left;\">1.1 Ho\u00e0n tr\u1ea3 ngay khi nh\u1eadn h\u00e0ng: N\u1ebfu qu\u00fd kh\u00e1ch ph\u00e1t hi\u1ec7n ki\u1ec7n h\u00e0ng c\u00f3 d\u1ea5u hi\u1ec7u m\u00f3p m\u00e9o, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n ho\u1eb7c sai th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn, qu\u00fd kh\u00e1ch vui l\u00f2ng t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng.<\/p>\n<p style=\"text-align: left;\">1.2 V\u1edbi tr\u01b0\u1eddng h\u1ee3p sau khi nh\u1eadn h\u00e0ng v\u00e0 \u0111\u00e3 thanh to\u00e1n cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, b\u1ea1n c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng khi m\u1edf ki\u1ec7n h\u00e0ng v\u00e0 ph\u00e1t hi\u1ec7n m\u1ed9t trong c\u00e1c l\u1ed7i b\u00ean d\u01b0\u1edbi:<\/p>\n<p style=\"text-align: left;\">1.3 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i t\u1eeb ph\u00eda s\u1ea3n xu\u1ea5t, \u00e1p d\u1ee5ng quy c\u00e1ch \u0111\u1ed5i tr\u1ea3 theo nh\u00e3n h\u00e0ng. Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f2n l\u1ea1i, ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc v\u00ec kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 h\u00e0ng nh\u01b0 sau:<\/p>\n<ul style=\"text-align: left;\">\n<li>S\u1ea3n ph\u1ea9m b\u1ecb r\u00e1ch bao b\u00ec, v\u1ee1 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb giao sai, thi\u1ebfu ph\u1ee5 ki\u1ec7n, thi\u1ebfu qu\u00e0 t\u1eb7ng \u0111i k\u00e8m.<\/li>\n<li>S\u1ea3n ph\u1ea9m chuy\u1ec3n nh\u1ea7m h\u00e0ng, nh\u1ea7m m\u00e0u so v\u1edbi \u0111\u01a1n \u0111\u1eb7t.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>2. Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n:<\/strong><\/p>\n<p style=\"text-align: left;\">\u0110\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng ho\u00e0n tr\u1ea3 do l\u1ed7i to\u00e0n b\u1ed9 \u0111\u01a1n, ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n qua t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng.<br \/>\n\u0110\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng ho\u00e0n tr\u1ea3 do l\u1ed7i m\u1ed9t ph\u1ea7n, ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m (n\u1ebfu s\u1ea3n ph\u1ea9m c\u00f2n h\u00e0ng) ho\u1eb7c ho\u00e0n ti\u1ec1n qua t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng.<\/p>\n<p style=\"text-align: left;\"><strong>3. C\u00e1ch th\u1ee9c tr\u1ea3 h\u00e0ng:<\/strong><\/p>\n<p style=\"text-align: left;\">Qu\u00fd kh\u00e1ch vui l\u00f2ng th\u00f4ng b\u00e1o ngay cho ch\u00fang t\u00f4i trong v\u00f2ng 24 gi\u1edd (kh\u00f4ng t\u00ednh Th\u1ee9 7, Ch\u1ee7 Nh\u1eadt v\u00e0 c\u00e1c ng\u00e0y l\u1ec5 theo quy \u0111\u1ecbnh) k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng. ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i h\u1ed7 tr\u1ee3 m\u1ecdi khi\u1ebfu n\u1ea1i c\u1ee7a s\u1ea3n ph\u1ea9m trong tr\u01b0\u1eddng h\u1ee3p qu\u00fd kh\u00e1ch th\u00f4ng b\u00e1o sau th\u1eddi gian n\u00e0y.<br \/>\nKh\u00e1ch h\u00e0ng vui l\u00f2ng th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau \u0111\u1ec3 qu\u00e1 tr\u00ecnh ho\u00e0n tr\u1ea3 \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c h\u1ee3p l\u1ec7.<\/p>\n<p style=\"text-align: left;\">3.1 Truy c\u1eadp website <strong>congtri.com<\/strong> ho\u1eb7c li\u00ean h\u1ec7 qua hotline \u0111\u1ec3 \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn CSKH h\u01b0\u1edbng d\u1eabn \u0111i\u1ec1n phi\u1ebfu \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d. Sau khi \u0111i\u1ec1n \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin y\u00eau c\u1ea7u trong phi\u1ebfu \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d, trong v\u00f2ng 72 gi\u1edd b\u1ed9 ph\u1eadn CSKH s\u1ebd ti\u1ebfn h\u00e0nh x\u1eed l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i v\u1ec1 t\u00ecnh tr\u1ea1ng y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng c\u00f3 h\u1ee3p l\u1ec7 hay kh\u00f4ng.<\/p>\n<p style=\"text-align: left;\">3.2 N\u1ebfu y\u00eau c\u1ea7u ho\u00e0n tr\u1ea3 h\u1ee3p l\u1ec7, trong v\u00f2ng 48 gi\u1edd ti\u1ebfp theo, kh\u00e1ch h\u00e0ng vui l\u00f2ng l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c ho\u00e0n tr\u1ea3 theo h\u01b0\u1edbng d\u1eabn t\u1ea1i website <strong>congtri.com<\/strong><\/p>\n<p style=\"text-align: left;\">3.3 N\u1ed9i dung ho\u00e0n tr\u1ea3 v\u00e0 \u0111\u1ecba ch\u1ec9 g\u1eedi h\u00e0ng:<\/p>\n<p style=\"text-align: left;\">T\u00ean c\u00f4ng ty: C\u00d4NG TY TNHH NGUY\u1ec4N C\u00d4NG TR\u00cd<br \/>\n\u0110\u1ecba ch\u1ec9: 194 Nguy\u1ec5n \u0110\u00ecnh Chi\u1ec3u, Ph\u01b0\u1eddng V\u00f5 Th\u1ecb S\u00e1u, Qu\u1eadn 3, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam<br \/>\nHotline: 0903820228<br \/>\nN\u1ed9i dung: Ho\u00e0n tr\u1ea3 \u0111\u01a1n h\u00e0ng s\u1ed1 xxxxxx<\/p>\n<p style=\"text-align: left;\">3.4 Sau 10 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn ho\u00e0n tr\u1ea3 v\u00e0 <strong>congtri.com<\/strong> v\u1eabn ch\u01b0a nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng h\u00f3a ho\u00e0n v\u1ec1, <strong>congtri.com<\/strong> s\u1ebd t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft m\u1ecdi khi\u1ebfu n\u1ea1i v\u00e0 xem nh\u01b0 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n nhu c\u1ea7u ho\u00e0n tr\u1ea3 \u0111\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng n\u00e0y.<\/p>\n<p style=\"text-align: left;\">3.5 Khi nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng ho\u00e0n tr\u1ea3, <strong>congtri.com<\/strong> s\u1ebd ti\u1ebfn h\u00e0ng ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c tr\u1ea3 v\u1ec1 th\u1ecfa m\u00e3n c\u00e1c \u0111i\u1ec1u ki\u1ec7n t\u1ea1i m\u1ee5c 4.1. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o t\u1ea1i t\u00e0i kho\u1ea3n \u0111\u00e3 \u0111\u1eb7t h\u00e0ng trong v\u00f2ng 7 ng\u00e0y ti\u1ebfp theo.<\/p>\n<p style=\"text-align: left;\">3.5.1 N\u1ebfu \u0111\u01a1n h\u00e0ng ho\u00e0n v\u1ec1 h\u1ee3p l\u1ec7, kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn ti\u1ec1n ho\u00e0n v\u1ec1 t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng t\u1eeb 5-15 ng\u00e0y l\u00e0m vi\u1ec7c. Tr\u01b0\u1eddng h\u1ee3p qu\u00fd kh\u00e1ch kh\u00f4ng c\u00f3 t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng, <strong>congtri.com<\/strong> s\u1ebd quy \u0111\u1ed5i th\u00e0nh \u0111i\u1ec3m th\u00e0nh vi\u00ean v\u1edbi gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u1ee9ng c\u1ee7a \u0111\u01a1n h\u00e0ng ho\u00e0n tr\u1ea3.<\/p>\n<p style=\"text-align: left;\">3.5.2 Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng KH\u00d4NG h\u1ee3p l\u1ec7, <strong>congtri.com<\/strong> s\u1ebd li\u00ean h\u1ec7 v\u1edbi qu\u00fd kh\u00e1ch \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t h\u01b0\u1edbng gi\u1ea3i quy\u1ebft ti\u1ebfp theo.<\/p>\n<p style=\"text-align: left;\"><strong>4. \u0110\u01a1n h\u00e0ng tr\u1ea3 v\u1ec1 h\u1ee3p l\u1ec7:<\/strong><\/p>\n<p style=\"text-align: left;\">S\u1ef1 s\u1eafp x\u1ebfp \u0111\u1ec3 trao \u0111\u1ed5i\/ho\u00e0n tr\u1ea3 c\u1ea7n thi\u1ebft s\u1ebd \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p. Vui l\u00f2ng \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 th\u00f4ng tin y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 l\u00e0 \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c \u0111\u1ec3 <strong>congtri.com<\/strong> h\u1ed7 tr\u1ee3 vi\u1ec7c ho\u00e0n tr\u1ea3 trong th\u1eddi gian ng\u1eafn nh\u1ea5t.<\/p>\n<p style=\"text-align: left;\">4.1. T\u00ecnh tr\u1ea1ng \u0110\u01a1n h\u00e0ng tr\u1ea3 v\u1ec1:<\/p>\n<ul style=\"text-align: left;\">\n<li>S\u1ea3n ph\u1ea9m \u0111\u00fang nh\u01b0 trong mi\u00eau t\u1ea3 \u0111\u00e3 \u0111i\u1ec1n trong phi\u1ebfu \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d v\u00e0 c\u00f2n nguy\u00ean t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u khi nh\u1eadn h\u00e0ng.<\/li>\n<li>\u0110\u01a1n h\u00e0ng ph\u1ea3i \u0111\u01b0\u1ee3c tr\u1ea3 v\u1ec1 to\u00e0n b\u1ed9 s\u1ed1 s\u1ea3n ph\u1ea9m trong \u0111\u01a1n h\u00e0ng, bao g\u1ed3m h\u00e0ng mua, ph\u1ee5 ki\u1ec7n v\u00e0 qu\u00e0 t\u1eb7ng k\u00e8m.<\/li>\n<li>M\u1ed7i \u0111\u01a1n h\u00e0ng ch\u1ec9 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng t\u1ed1i \u0111a 1 l\u1ea7n.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">4.2. \u0110\u01a1n h\u00e0ng tr\u1ea3 v\u1ec1 kh\u00f4ng h\u1ee3p l\u1ec7 n\u1ebfu:<\/p>\n<ul style=\"text-align: left;\">\n<li>Ch\u01b0a cung c\u1ea5p th\u00f4ng tin ho\u1eb7c cung c\u1ea5p kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7\/ kh\u00f4ng ch\u00ednh x\u00e1c v\u1edbi th\u00f4ng tin \u0111\u00e3 cung c\u1ea5p theo \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d t\u1ea1i website <strong>congtri.com<\/strong><\/li>\n<li>Qu\u00e1 10 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y <strong>congtri.com<\/strong> x\u00e1c nh\u1eadn \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d m\u00e0 v\u1eabn ch\u01b0a nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng ho\u00e0n v\u1ec1.<\/li>\n<li>S\u1ea3n ph\u1ea9m ho\u00e0n tr\u1ea3 kh\u00f4ng \u0111\u00fang\/ kh\u00f4ng \u0111\u1ee7 v\u1edbi th\u00f4ng tin \u0111\u00e3 cung c\u1ea5p t\u1ea1i phi\u1ebfu \u201cY\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng\u201d: thi\u1ebfu s\u1ea3n ph\u1ea9m, thi\u1ebfu qu\u00e0 t\u1eb7ng,\u2026 c\u1ee7a \u0111\u01a1n h\u00e0ng.<\/li>\n<li>C\u00e1c s\u1ea3n ph\u1ea9m trong kh\u00f4ng \u0111\u1ea1t ti\u00eau chu\u1ea9n ho\u00e0n tr\u1ea3 t\u1ea1i m\u1ee5c 4.1, sau b\u01b0\u1edbc ki\u1ec3m duy\u1ec7t c\u1ee7a <strong>congtri.com<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>5. Ch\u1edd nh\u1eadn ho\u00e0n ti\u1ec1n<\/strong><\/p>\n<p style=\"text-align: left;\">N\u1ebfu s\u1ea3n ph\u1ea9m ho\u00e0n tr\u1ea3 th\u1ecfa m\u00e3n c\u00e1c \u0111i\u1ec1u ki\u1ec7n t\u1ea1i m\u1ee5c 4, trong v\u00f2ng 5-15 ng\u00e0y (ngo\u1ea1i tr\u1eeb Th\u1ee9 7, Ch\u1ee7 Nh\u1eadt v\u00e0 c\u00e1c ng\u00e0y l\u1ec5), <strong>congtri.com<\/strong> s\u1ebd x\u1eed l\u00fd vi\u1ec7c ho\u00e0n ti\u1ec1n qua t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng ho\u1eb7c d\u01b0\u1edbi h\u00ecnh th\u1ee9c t\u00edch \u0111i\u1ec3m th\u00e0nh vi\u00ean qua t\u00e0i kho\u1ea3n qu\u00fd kh\u00e1ch \u0111\u00e3 s\u1eed d\u1ee5ng \u0111\u1eb7t h\u00e0ng, k\u1ec3 t\u1eeb ng\u00e0y \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn ho\u00e0n ti\u1ec1n.<br \/>\nN\u1ebfu s\u1ea3n ph\u1ea9m kh\u00f4ng th\u1ecfa m\u00e3n c\u00e1c \u0111i\u1ec1u ki\u1ec7n t\u1ea1i m\u1ee5c 4, <strong>congtri.com<\/strong> r\u1ea5t ti\u1ebfc kh\u00f4ng th\u1ec3 ho\u00e0n ti\u1ec1n cho qu\u00fd kh\u00e1ch. M\u1ecdi ph\u1ea3n h\u1ed3i v\u1ec1 h\u00e0ng h\u00f3a kh\u00e1c v\u1edbi c\u00e1c l\u00fd do b\u00ean tr\u00ean, vui l\u00f2ng li\u00ean h\u1ec7 b\u1ed9 ph\u1eadn CSKH <strong>congtri.com<\/strong> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n th\u00eam.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng: 1.1 Ho\u00e0n tr\u1ea3 ngay khi nh\u1eadn h\u00e0ng: N\u1ebfu qu\u00fd kh\u00e1ch ph\u00e1t hi\u1ec7n ki\u1ec7n h\u00e0ng c\u00f3 d\u1ea5u hi\u1ec7u m\u00f3p m\u00e9o, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n ho\u1eb7c sai th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn, qu\u00fd kh\u00e1ch vui l\u00f2ng t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng. 1.2 V\u1edbi tr\u01b0\u1eddng h\u1ee3p sau khi nh\u1eadn [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-term.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/pages\/20032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/comments?post=20032"}],"version-history":[{"count":1,"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/pages\/20032\/revisions"}],"predecessor-version":[{"id":20033,"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/pages\/20032\/revisions\/20033"}],"wp:attachment":[{"href":"https:\/\/congtri.com\/vi\/wp-json\/wp\/v2\/media?parent=20032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}